Our Policies

Things You Need to Know

At Amapola Products, we’re dedicated to giving our customers a fair, rewarding, and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

 

Our Shipping Policy

How It Works

  1. Standard Shipping Flat Rate $3.99

  2. Free Shipping on orders of $75 or more

  3. Est. Delivery time 3-5 business days, Monday-Friday 8am-3pm

 

Our Return Policy

Everything You Need to Know

  1. The customer will have 7 days after receiving their order to return the item(s). The 7 days count begins after the customer has received their package.

  2.  To request a return or a damage claim, please send an email to customerservice@shopamapola.com to receive your return authorization form (RAF).  Once the RAF is received, you may return your item by mailing it to Urb. Vistas de Camuy G17 St Camuy, PR 00627.

  3. Customer shall have 15 business days to utilize their store credit. If store credit is not spent in this time frame, the customer will forfeit their credit balance and may no longer claim their pending balance.  

  4. The  exchange instructions are as following:

    1. You shall receive a store credit for the amount of the item plus taxes. The shipping cost is non-refundable.

    2. Select an item of equal or less value to replace the item.

    3. Once we receive your item, it will be inspected by dispatch. We will notify you that we have received your returned item. If your exchange is approved, we will initiate the credit process.

  5. NO REFUNDS, NO MONEY BACK POLICY. ONLY EXCHANGES FOR OTHER ITEMS ARE PERMITTED.

  6. IMPORTANT DISCLAIMER: ALL ACCESSORIES, SWIMWEAR, INTIMATES, SKINCARE, BODY MIST/BODY SPLASH, AND COSMETICS ARE FINAL. NO RETURNS OR REFUNDS ALLOWED ON THESE ITEMS. ALL ITEMS ON SALE OR LIQUIDATION/CLOSEOUT ARE FINAL. THEY ARE NON-REFUNDABLE NOR EXCHANGEABLE.

 

Privacy Policy

Your Data is Secure

How do we use your personal information?
We use the Order Information that we generally collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.  

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at amapolaproductpr@gmail.com or by mail using the details provided below:

Amapola Products
PO Box 1147

Camuy PR 00627